Terms and Conditions for Waste Removal Bow Services

These Terms and Conditions set out the basis on which Waste Removal Bow provides waste collection and related services to domestic and commercial customers in the United Kingdom. By making a booking, placing an order, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

(a) Company, we, us, our: means Waste Removal Bow, the provider of waste removal and related services.

(b) Customer, you, your: means the individual, business, or organisation requesting or receiving services from the Company.

(c) Services: means any waste removal, waste collection, clearance, loading, transportation, recycling, disposal, or related services supplied by the Company.

(d) Premises: means the property or location at which the Services are to be provided.

(e) Waste: means any items, materials, refuse, or other matter presented by the Customer for removal in accordance with these Terms and Conditions and applicable waste regulations.

(f) Contract: means the agreement between the Company and the Customer incorporating these Terms and Conditions, formed when a booking is confirmed by the Company.

2. Service Area and Availability

2.1 The Company provides waste removal and waste collection services primarily within its advertised service area. Service coverage may vary and is subject to crew and vehicle availability.

2.2 The Company reserves the right to decline or cancel a booking where the Premises fall outside our practical operating range or where access or local restrictions make the provision of Services unsafe, unlawful, or unreasonably difficult.

2.3 All Services are provided subject to weather conditions, traffic, access, and other factors beyond the Company’s reasonable control. Collection times are estimates only and are not guaranteed, although the Company will use reasonable efforts to attend within any arranged time window.

3. Booking Process

3.1 Bookings may be requested by telephone, email, or through any booking facility we may provide. By submitting a booking request, you confirm that you are at least 18 years of age and have authority to enter into a Contract.

3.2 When you request a booking, you must provide accurate information, including but not limited to:

(a) your name, contact details, and billing address;

(b) the Premises address for collection;

(c) a clear description and approximate volume or weight of the Waste to be removed;

(d) any access restrictions, parking limitations, or special considerations relevant to the Premises.

3.3 Any quote given prior to attendance is based on the information you provide. The Company reserves the right to amend the price if the quantity, type, or nature of the Waste, or the access conditions, differ from those described at the time of booking.

3.4 A Contract is formed only when the Company confirms acceptance of your booking, whether by email, text, telephone confirmation, or commencement of the Services.

4. Services and Customer Obligations

4.1 The Company will provide the Services with reasonable care and skill and in accordance with applicable UK waste legislation and relevant industry practice.

4.2 The Customer is responsible for:

(a) ensuring that the Waste presented for collection is accurately described and lawfully permitted for collection;

(b) providing safe, reasonable, and timely access to the Premises, including arranging for any necessary permits or permissions where parking or access is controlled;

(c) supervising or authorising access to the Premises during the agreed collection window, or ensuring someone with authority is present.

4.3 The Customer must not present for collection any items classified as hazardous or special waste unless explicitly agreed in writing in advance. Such items may include, but are not limited to, asbestos, clinical or medical waste, certain chemicals, solvents, oils, gas bottles, and certain electrical or electronic items that require specialist handling.

4.4 The Company may refuse to collect any Waste which it reasonably believes to be hazardous, illegal, incorrectly described, or unsafe to handle or transport. In such cases, the Customer may still be liable for call-out charges and any costs reasonably incurred.

5. Pricing and Payment

5.1 Prices are based on factors including but not limited to volume, weight, load type, labour involved, and access conditions. The Company may provide a guide price in advance and confirm the final price on site once the Waste has been inspected.

5.2 Unless otherwise agreed in writing, all prices are quoted in pounds sterling and are inclusive or exclusive of VAT as stated at the time of quoting. Any applicable taxes will be added to the invoice at the prevailing rate.

5.3 Payment is due on completion of the Services, unless the Customer holds an approved credit account with terms agreed in writing. The Company may require part or full payment in advance, particularly for larger or specialist collections.

5.4 The Company accepts payment by methods it publicly states from time to time, which may include card payment, bank transfer, or cash. Cheques are only accepted by prior agreement.

5.5 If payment is not made when due, the Company reserves the right to:

(a) charge interest on overdue sums in accordance with applicable UK law governing late payment of commercial debts; and

(b) suspend or refuse further Services until all outstanding amounts are paid in full.

6. Cancellations, Rescheduling, and Access

6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice prior to the agreed collection time.

6.2 Where a booking is canceled by the Customer within a short period before the scheduled arrival time, the Company may apply a cancellation fee to cover costs reasonably incurred. Details of any standard cancellation charges may be provided at the time of booking.

6.3 If the Company attends the Premises at the agreed time and is unable to gain access, or if the Waste is not available for collection, the Company may treat this as a failed collection. In such cases, the Customer may be charged a call-out fee or a proportion of the quoted price.

6.4 The Company reserves the right to cancel or reschedule a booking due to factors including, but not limited to, vehicle breakdown, staff illness, severe weather, safety concerns, or legal or regulatory reasons. In such circumstances, the Company will use reasonable efforts to inform the Customer as soon as practicable and rearrange the collection at a mutually convenient time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or delay.

7. Waste Handling, Ownership, and Documentation

7.1 Once the Waste has been loaded onto the Company’s vehicle and payment has been made (where due on completion), ownership of that Waste transfers from the Customer to the Company, subject to applicable law.

7.2 The Company will transport, treat, recycle, and dispose of Waste in accordance with UK waste regulations and the conditions of any licences, registrations, or permits held by the Company or by its authorised subcontractors.

7.3 Where required by law, the Company will complete and retain appropriate waste transfer documentation. The Customer agrees to provide any information needed to accurately classify the Waste and complete such documentation.

7.4 The Company aims, where practicable, to divert Waste from landfill through recycling and recovery in line with environmental best practice, but gives no guarantee as to the specific treatment route for any particular load.

8. Customer Warranties and Indemnities

8.1 The Customer warrants that:

(a) they have full authority to arrange for the removal of the Waste from the Premises; and

(b) the Waste does not contain any hazardous or prohibited items unless the Company has expressly agreed to handle such items in accordance with applicable regulations.

8.2 The Customer agrees to indemnify the Company against any loss, damage, claim, cost, or expense arising from:

(a) any breach of these Terms and Conditions by the Customer;

(b) any inaccuracy in the description or classification of the Waste provided by the Customer; or

(c) any claim by a third party alleging ownership of items removed, or improper authorisation for the removal of Waste from the Premises.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.

9.2 The Company will exercise reasonable care when providing Services at the Premises. However, the Customer is responsible for protecting any surfaces, fixtures, or fittings that might reasonably be at risk during the loading or removal of Waste, especially where access is restricted or items are bulky or heavy.

9.3 The Company will not be liable for:

(a) normal wear and tear or superficial marks caused by the movement of Waste items where reasonable care has been taken;

(b) any pre-existing damage or defect at the Premises or in relation to the Waste items;

(c) any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.

9.4 Subject to clause 9.1, the total aggregate liability of the Company arising out of or in connection with any Contract, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall not exceed the total price paid or payable by the Customer for the Services under that Contract.

10. Compliance with Waste Regulations

10.1 The Company operates in accordance with applicable UK waste management legislation and guidance, including duties of care relating to the transport, treatment, and disposal of controlled waste.

10.2 The Customer acknowledges that they also have responsibilities under UK waste regulations, including accurately describing the Waste and ensuring it is transferred only to an authorised person or business.

10.3 The Company may decline to handle any Waste if, in its reasonable opinion, doing so would breach or risk breaching applicable law, permit conditions, or regulatory requirements.

10.4 Where Waste is found to be misdescribed, improperly packaged, or otherwise non-compliant with law, the Customer may be liable for additional charges, including the cost of any specialist handling, return, or lawful disposal required.

11. Data Protection and Confidentiality

11.1 The Company will handle any personal information provided by the Customer in accordance with applicable UK data protection law.

11.2 The Company will use Customer information solely for the purposes of administering bookings, providing Services, handling payments, and meeting legal or regulatory obligations.

11.3 The Company may retain certain records, including waste transfer documentation and invoicing information, for statutory periods required by law or for legitimate business purposes.

12. Force Majeure

12.1 The Company will not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control.

12.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the Contract without liability, subject to refunding any sums paid for Services not provided.

13. Variations and Assignment

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time a booking is accepted will apply to that Contract.

13.2 No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.

13.3 The Company may assign, transfer, or subcontract its rights and obligations under a Contract, provided that this does not materially reduce the level of service. The Customer may not assign or transfer their rights or obligations without the Company’s prior written consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and interpreted in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Contract, or their subject matter or formation.

15. Severability and Entire Agreement

15.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 These Terms and Conditions, together with any written quote or confirmation issued by the Company, constitute the entire agreement between the parties and supersede all prior discussions, correspondence, or understandings relating to the subject matter.

15.3 The Customer acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.

16. Contact Details

16.1 If you have any questions about these Terms and Conditions or about our waste collection and removal services, please contact the Company using the contact details provided on our customer communications or service documentation.